Privacy Policy

Wrong Number is an SMS entertainment subscription operated by Bespoke Business Development LLC ("we," "us"), a Florida limited liability company. Contact: help@wrongnumber.lol.

• Phone number (yours, or a recipient's if you purchase a gift) — required to deliver the service.
• Email address — for receipts, account communication, and support.
• Consent record — the exact text you agreed to, your IP address, your browser user agent, and the timestamp.
• Message content — the SMS conversation between you and the fictional character, stored to maintain narrative continuity and to respond to your replies.
• Payment information — handled by Stripe, our payment processor. We do not store credit card numbers on our servers; we store only the Stripe customer and subscription IDs.
• Sender name and gift note (gift purchases only) — passed to the recipient as part of the consent invitation.

• Service delivery — to send and receive your subscription messages and to maintain the in-character continuity of the experience.
• Legal compliance — TCPA and CTIA require us to retain proof of opt-in consent (the consent text, IP, timestamp) for the duration of the subscription and for at least 4 years thereafter.
• Customer support — to respond to your questions about billing, opt-in/opt-out, or technical issues.
• Fraud prevention — to detect abusive or illegitimate use (e.g., bulk fake signups).

We use the following sub-processors to operate the service:

• Twilio — to deliver SMS to your carrier and receive your inbound replies.
• Stripe — to process payment and manage your subscription.
• Anthropic — to generate the in-character message content (your message history is included in API requests so the character can maintain continuity).
• Supabase — to store your subscriber record, message history, and consent records.
• Vercel — to host the application that orchestrates everything above.

We do not sell your information to data brokers, advertisers, or any third party. We do not share your phone number with marketers or affiliates.

• While you are an active subscriber: all of the above.
• After you unsubscribe: we retain the consent record (phone, opt-in text, IP, timestamp, opt-out timestamp) for at least 4 years as required for TCPA defense. We delete message history and email after 90 days unless you request earlier deletion.
• On request: you may email help@wrongnumber.lol and ask for full deletion (subject to the legal retention requirement above for the consent record only).

You can, at any time:

• Stop messages — reply STOP to any message we send. This is immediate and free.
• Cancel your subscription — reply STOP, or use the Stripe customer portal link in your receipt email.
• Get help — reply HELP to any message, or email help@wrongnumber.lol.
• Request your data — email us and we will export your subscriber record, consent history, and message transcript within 30 days.
• Request deletion — same email path, processed within 30 days, subject to the 4-year consent-record retention noted above.

• By signing up, you consent to receive recurring automated SMS messages from Wrong Number to the phone number you provided.
• Message frequency varies by tier: ~1-2/day (Solo), ~2/day total (Multiverse), ~5-7/day total (Full Chaos), ~10-15/day across all 10 characters (Apocalypse), ~5-7/day from a single character (Obsessed), and ~1-2/day for 30 days (Gift).
• Message and data rates may apply from your carrier.
• Reply STOP to cancel. Reply HELP for support.
• Consent to receive messages is not a condition of purchase of any other goods or services.

Wrong Number is intended for adults aged 18 and older. We do not knowingly collect information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly. If you believe a minor has signed up, contacthelp@wrongnumber.lol.

We do not use third-party advertising trackers. The site uses only what is required to operate (e.g., the session for completing checkout). We do not run marketing pixels from Meta, Google, TikTok, or similar.

We store sensitive information (phone numbers, consent records, message history) in Supabase with row-level security enabled and access restricted to our server-side service-role credentials. Payment information is handled by Stripe, which is PCI-DSS Level 1 certified. We do not store credit card numbers.

If we make material changes (new categories of data, new sub-processors, new uses), we will post the updated policy here and notify active subscribers via SMS or email at least 30 days before the change takes effect.

Questions, requests, or complaints: help@wrongnumber.lol.

Bespoke Business Development LLC — Florida.